Refund & Cancellation Policy
This policy explains how cancellations and refunds work for Pipality subscriptions purchased from Akasuya Pvt. Limited. It forms part of our Terms of Service.
1. Free trial
The free trial costs nothing, so no refund applies. You can stop using Pipality at any time during the trial. If you do not choose a paid package before the trial ends, paid features stop working; your data is kept as described in our Privacy Policy so that you can continue if you subscribe later.
2. Cancelling a subscription
- The school administrator can cancel or stop renewing a plan from the Subscription section of the dashboard, or by writing to hello@pipality.com from the registered school email address.
- Prepaid packages remain active until the end of the period already paid for, and are not renewed after cancellation.
- Postpaid packages stop at the end of the current billing cycle. A final bill is generated for that cycle based on active students and staff, and is payable by its due date.
- Add-ons end with the subscription period they were purchased for.
3. Refunds
- First purchase: if you are not satisfied with your first paid prepaid package, you may request a full refund within 7 days of payment.
- After the 7-day window, prepaid fees are non-refundable, including for unused time, unused student or staff capacity, or add-ons, except where the law requires otherwise.
- Postpaid bills reflect usage that has already taken place and are not refundable.
- Duplicate or failed payments: if you are charged twice for the same bill, or charged for a payment that failed to activate your plan, we will refund the extra amount in full once verified.
- Service failure: if Pipality is unavailable for an extended period because of a fault on our side, contact us and we will consider a proportionate credit or refund.
4. How to request a refund
Email hello@pipality.com from the registered school email with the school name, the payment or transaction ID, the date and amount, and the reason for the request. We will reply within 5 business days.
Approved refunds are made to the original payment method through the same payment gateway, usually within 7–10 business days of approval. The time for the amount to reach your account depends on your bank or card issuer.
5. School fees paid by parents
Fees that parents pay to a school through Pipality are paid to that school, not to Akasuya. Refunds of school fees are decided by the school under its own refund policy. Please contact your school directly.
6. Contact
Akasuya Pvt. Limited
Email: hello@pipality.com